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ERIC Number: EJ942150
Record Type: Journal
Publication Date: 2005-Sep
Pages: 14
Abstractor: As Provided
Reference Count: 30
ISSN: ISSN-0951-0605
Telephone Support for Parenting: An Evaluation of Parentline Plus
Boddy, Janet; Smith, Marjorie; Simon, Antonia
Children & Society, v19 n4 p278-291 Sep 2005
Recent Government policy has advocated universal support services for parents, including a national telephone helpline (for example, Department for Education and Skills, 2003). The Home Office funded just such a helpline--Parentline Plus--as part of the "Supporting Families" initiative. The efficiency and effectiveness of this service in supporting parents were evaluated through secondary analysis of call data, assessment of taped calls, and interviews with callers. The helpline offers anonymous non-stigmatising support to a growing number of callers, and most callers interviewed valued highly the service they received. Many had significant support needs that were not met by other forms of service provision.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A