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ERIC Number: EJ940638
Record Type: Journal
Publication Date: 2005
Pages: 19
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-1536-7967
Reference as an Access Service: Collaboration between Reference and Interlibrary Loan Departments
Kern, M. Kathleen; Weible, Cherie L.
Journal of Access Services, v3 n1 p17-35 2005
Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff. (Contains 1 note and 2 tables.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Illinois