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ERIC Number: EJ940142
Record Type: Journal
Publication Date: 2011
Pages: 22
Abstractor: As Provided
Reference Count: 41
ISSN: ISSN-0898-5952
User Design: A Case Study on Corporate Change
Pastore, Raymond S.; Carr-Chellman, Alison A.; Lohmann, Neal
Performance Improvement Quarterly, v23 n4 p27-48 2011
The purpose of this study was to examine the effects of implementing user design strategies within the corporate culture. Using a case study design approach, this article explores the change process within a "Fortune" 100 company in which users were given significant decision-making powers. The main focus is on the unique nature of user design in a corporate environment where users become stakeholders in the process, a very different approach from the more typical top-down management style. The study found that allowing users to design their own day-to-day processes gave them a sense of empowerment in their jobs because they could manage how they worked as long as they were meeting company goals. As a result, users were better able to manage their jobs, solve process-related problems, and increase efficiency. (Contains 1 figure.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A