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ERIC Number: EJ937469
Record Type: Journal
Publication Date: 2005-Mar
Pages: 13
Abstractor: As Provided
Reference Count: 18
ISSN: ISSN-1062-1024
Assessing Parental Satisfaction with Children's Mental Health Services with the Youth Services Survey for Families
Riley, Sharon E.; Stromberg, Arnold J.; Clark, James
Journal of Child and Family Studies, v14 n1 p87-99 Mar 2005
We assessed parent satisfaction with children's mental health services with a new instrument: The Youth Services Survey for Families (YSSF). The Dillman method was used to administer the survey to a random sample of 1,500 parents of Medicaid youth from Kentucky's 14 community mental health centers (CMHCs). The response rate was 37% (n = 534 parents). A factor analysis of YSSF identified five parent-perceived factors: (a) Appropriateness, (b) Outcome, (c) Participation in Treatment, (d) Access, and (e) Cultural Sensitivity. About 70% of parents reported a high level of endorsement with the Appropriateness factor, but only 47% reported high levels of endorsement with the Outcome factor. Results were interpreted as providing support for the reliability of the YSSF in evaluating children's mental health services in CMHCs.
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Kentucky