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ERIC Number: EJ935585
Record Type: Journal
Publication Date: 2011-Jun
Pages: 14
Abstractor: As Provided
ISSN: ISSN-1939-5256
Improving Instructor Response to Student E-Mails Using Template and Reminder Interventions
Elbeck, Matthew; Song, Minjung
Journal of Asynchronous Learning Networks, v15 n3 p54-67 Jun 2011
Student e-mails without the student's name, message, file attachment, and other identifying information may impede a timely and thorough instructor response. To help resolve this issue, we apply template and reminder interventions to improve student e-mail format defined as the degree of agreement between a student's e-mail format and an instructor provided template. A pilot study (Study 1) employing a sample of 36 online undergraduate marketing students concluded that instructor supplied e-mail format template significantly improved student e-mail format. Additional refinements were examined in Study 2 to test three instruction formats (verbal, separated graphic and verbal, and integrated graphic and verbal) and two levels of instruction reminders (once and three times) using a sample of 78 online undergraduate marketing students. Results show that integrated graphic and verbal instructions, and independently, reminder announcements improve student e-mail format. Results from the two studies are discussed in terms of pedagogical benefits for the marketing educator. (Contains 5 tables and 2 figures.)
Sloan Consortium. P.O. Box 1238, Newburyport, MA 01950. e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A