ERIC Number: EJ932531
Record Type: Journal
Publication Date: 2011
Pages: 31
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-0163-853X
EISSN: N/A
Available Date: N/A
Agree or Disagree? Cognitive Processes in Answering Contrastive Survey Questions
Kamoen, Naomi; Holleman, Bregje; Mak, Pim; Sanders, Ted; Van Den Bergh, Huub
Discourse Processes: A Multidisciplinary Journal, v48 n5 p355-385 2011
Survey designers have long assumed that respondents who disagree with a negative question ("This policy is bad.": "Yes" or "No"; 2-point scale) will agree with an equivalent positive question ("This policy is good.": "Yes" or "No"; 2-point scale). However, experimental evidence has proven otherwise: Respondents are more likely to disagree with negative questions than to agree with positive ones. To explain these response effects for contrastive questions, the cognitive processes underlying question answering were examined. Using eye tracking, the authors show that the first reading of the question and the answers takes the same amount of time for contrastive questions. This suggests that the wording effect does not arise in the cognitive stages of question comprehension and attitude retrieval. Rereading a question and its answering options also takes the same amount of time, but happens more often for negative questions. This effect is likely to indicate a mapping difference: Fitting an opinion to the response options is more difficult for negative questions. (Contains 8 footnotes, 6 tables, and 2 figures.)
Descriptors: Evidence, Eye Movements, Measures (Individuals), Cognitive Processes, Questioning Techniques, Models, Surveys, Likert Scales, Time Factors (Learning), Evaluation Methods
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Author Affiliations: N/A

Peer reviewed
Direct link
