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ERIC Number: EJ929304
Record Type: Journal
Publication Date: 2011
Pages: 21
Abstractor: As Provided
Reference Count: 20
ISSN: ISSN-8756-8225
Meeting the Demand for College Student Concerns in College Counseling Centers: Evaluating a Clinical Triage System
Hardy, Jennifer A.; Weatherford, Ryan D.; Locke, Benjamin D.; DePalma, Natalie Hernandez; D'Iuso, Nadia T.
Journal of College Student Psychotherapy, v25 n3 p220-240 2011
University counseling centers, experiencing an imbalance between student demand and available resources, respond in various ways. The current mixed-method study evaluated one university counseling center transitioning from a wait-list system to a triage method of managing demand. Significant reductions in wait time and increase in attendance were found. Clients also reported significantly less distress after triage implementation. No reduction in wait time or increase in symptom severity were found for crisis clients. Qualitative methods assessed staff perceptions of triage, suggesting staff was satisfied with triage because of clinically informed scheduling and increased efficiency. (Contains 6 tables.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A