ERIC Number: EJ928300
Record Type: Journal
Publication Date: 2011-Jul
Abstractor: As Provided
Reference Count: 80
Effects of Cognitive Complexity and Emotional Upset on Processing Supportive Messages: Two Tests of a Dual-Process Theory of Supportive Communication Outcomes
Bodie, Graham D.; Burleson, Brant R.; Holmstrom, Amanda J.; McCullough, Jennifer D.; Rack, Jessica J.; Hanasono, Lisa K.; Rosier, Jennifer G.
Human Communication Research, v37 n3 p350-376 Jul 2011
We report tests of hypotheses derived from a theory of supportive communication outcomes that maintains the effects of supportive messages are moderated by factors influencing the motivation and ability to process these messages. Participants in two studies completed a measure of cognitive complexity, which provided an assessment of processing ability, and reported their degree of upset with a problem situation, which was hypothesized to impact both motivation and ability; they subsequently evaluated the helpfulness of comforting messages that varied in person centeredness. Consistent with predictions, an index of message processing depth--the degree to which participants discriminated between the helpfulness of better and worse supportive messages--was associated with the factors additively in both studies and interactively in one study.
Descriptors: Hypothesis Testing, Interpersonal Communication, Communication (Thought Transfer), Content Analysis, Helping Relationship, Evaluation, Prosocial Behavior, Cognitive Processes, Psychological Patterns, Attitudes, Motivation, Receptive Language, Context Effect, Difficulty Level
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
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