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ERIC Number: EJ927320
Record Type: Journal
Publication Date: 2011
Pages: 22
Abstractor: As Provided
Reference Count: 93
ISSN: ISSN-0884-1241
Do UK Universities Communicate Their Brands Effectively through Their Websites?
Chapleo, Chris; Duran, Maria Victoria Carrillo; Diaz, Ana Castillo
Journal of Marketing for Higher Education, v21 n1 p25-46 2011
This paper attempts to explore the effectiveness of UK universities' websites. The area of branding in higher education has received increasing academic investigation, but little work has researched how universities demonstrate their brand promises through their websites. The quest to differentiate through branding can be challenging in the university context, however. It is argued that those institutions that have a strong distinctive image will be in a better position to face a changing future. Employing a multistage methodology, the web pages of 20 UK universities were investigated by using a combination of content and multivariable analysis. Results indicated "traditional values" such as teaching and research were often well communicated in terms of online brand but "emotional values" like social responsibility and the universities' environments were less consistently communicated, despite their increased topicality. It is therefore suggested that emotional values may offer a basis for possible future online differentiation. (Contains 1 figure and 10 tables.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom