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ERIC Number: EJ926294
Record Type: Journal
Publication Date: 2011-Mar
Pages: 15
Abstractor: As Provided
Reference Count: 39
ISBN: N/A
ISSN: ISSN-1052-0147
Descriptions of Difficult Conversations between Native and Non-Native English Speakers: In-Group Membership and Helping Behaviors
Young, Ray; Faux, William V., II
Qualitative Report, v16 n2 p494-508 Mar 2011
This study illustrated the perceptions of native English speakers about difficult conversations with non-native English speakers. A total of 114 native English speakers enrolled in undergraduate communication courses at a regional state university answered a questionnaire about a recent difficult conversation the respondent had with a non-native English speaker. A thematic analysis of their responses revealed that helping occurred when the non-native speaker was considered to be a customer, in-group member, or "fellow human being." Helping behavior was characterized by actions that fostered understanding between the interactants and aided the non-native speaker in completion of a task or goal. Non-helping occurred when the non-native speaker was considered to be an out-group member violating role expectations or cultural norms.
Nova Southeastern University. 3301 College Avenue, Fort Lauderdale, FL 33317. Tel: 954-262-5389; Fax: 954-262-3970; Web site: http://www.nova.edu/ssss/QR
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Georgia