ERIC Number: EJ924096
Record Type: Journal
Publication Date: 2011-May
Abstractor: As Provided
Reference Count: N/A
Chat Reference Training after One Decade: The Results of a National Survey of Academic Libraries
Devine, Christopher; Paladino, Emily Bounds; Davis, John A.
Journal of Academic Librarianship, v37 n3 p197-206 May 2011
The first comprehensive national survey of all academic libraries in the United States which were conducting chat reference service was carried out to determine: what practices were being used to prepare personnel for chat reference service, what competencies were being taught, how and why training practices may have changed over time, and what modifications to current training practices were anticipated in the future.
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, National Surveys, Job Training, Competence, Training Methods
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: Media Staff
Authoring Institution: N/A
Identifiers - Location: United States