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ERIC Number: EJ922382
Record Type: Journal
Publication Date: 2010
Pages: 15
Abstractor: As Provided
Reference Count: 49
ISSN: ISSN-0309-0590
Training Employees of a Public Iranian Bank on Emotional Intelligence Competencies
Dadehbeigi, Mina; Shirmohammadi, Melika
Journal of European Industrial Training, v34 n3 p211-225 2010
Purpose: The purpose of this paper is to examine the possibility of developing emotional intelligence (EI) as conceptualized in Boyatzis et al.'s competency model. Design/methodology/approach: Designing a context-based EI training program, the study utilized a sample of 68 fully-employed members of five branches of a public bank in Iran; each branch underwent an eight-week (each session 120 minutes) EI training program. Pre- and post-tests were conducted to assess EI development using emotional competence inventory (ECI-2), a 360-degree measurement tool. Findings: Only one EI cluster out of four improved significantly and only some of the specific dimensions showed this significant improvement, while others did not have a clear change and even some self assessments deteriorated. Research limitations/implications: Lack of a control group, small sample size, and short training program are the main limitations of this study. Practical implications: Detailed explanation of the method could be a guide for service organizations that wish to improve EI. Originality/value: Because of the lack of empirical studies in this field of research, the paper reports the results of a pre-/post-study on EI training and development and sets out to add to this narrow literature. (Contains 1 table.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Iran