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ERIC Number: EJ919923
Record Type: Journal
Publication Date: 2010
Pages: 17
Abstractor: As Provided
Reference Count: 40
ISSN: ISSN-1740-2875
How the Arrow of Feedback Links the Theories of Organisational Change: A Multi-Method Use of Action Research
Kumar, M. R.; Ranjan, P.
International Journal of Learning and Change, v4 n4 p300-316 2010
This paper shows the implementation of "5S"--a Japanese concept of housekeeping--through action research methodology. The organisational issue it tackles is the cultural inhibition among the Indian population against cleaning. It uses soft systems methodology (SSM), action science and Schein's idea of clinical enquiry to bring about an enduring change against this inhibition. On a theoretical level, this paper develops a model which integrates these three approaches to organisational change. It argues that it is possible to integrate these approaches based on the nature of feedback loop which can be termed as hard, soft, emanicipatory, and therapeutic churning. (Contains 1 table and 3 figures.)
Inderscience Publishers. World Trade Centre Building II 29 route de Pre-Bois Case Postale 856 CH-1215, Geneva 15, Switzerland. Fax: +44-1234-240515; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: India