ERIC Number: EJ917836
Record Type: Journal
Publication Date: 2011-Jan
Abstractor: As Provided
Reference Count: 0
Assessing Organizational Effectiveness: The Role of Performance Measures
Matthews, Joseph R.
Library Quarterly, v81 n1 p83-110 Jan 2011
A brief overview of the challenges associated with demonstrating organizational effectiveness and the role of performance measures as surrogates for demonstrating effectiveness are provided. The complexity of analysis and the importance of use of performance measures provide a way to review the strengths and weakness of eight different ways to utilize performance measures. Among the topics to be addressed are dashboards, process improvement initiatives, self-assessment award frameworks, and integrated management frameworks including the Balanced Scorecard. Finally, the article discusses which frameworks should be used for what purposes and what criteria should be used to select a framework.
Descriptors: Role, Performance Factors, Management Systems, Evaluation Criteria, Guidelines, Organizational Effectiveness, Evaluation Methods
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: N/A
Authoring Institution: N/A