ERIC Number: EJ913945
Record Type: Journal
Publication Date: 2011
Abstractor: As Provided
Reference Count: 23
Exploring the Impact of Classified Staff Interactions on Student Retention: A Multiple Case Study Approach
Schmitt, Mary Ann; Duggan, Molly H.
Community College Journal of Research and Practice, v35 n3 p179-190 2011
This multiple case study explored classified staff interactions with students as a possible strategy for increasing student success. Individual interviews, observations, and a focus group with support staff were used to investigate their interactions with students, their view of these interactions, and their expectations of students. Findings showed classified staff members enhance the educational process by empowering students with information, offering individual support, and holding students accountable. Interactions with classified staff appear to have a positive impact on the student experience. The authors recommend increasing institutional support of classified staff in order to enhance student success. Future research focusing on how students perceive the impact of classified staff interactions is also suggested.
Descriptors: Community Colleges, Focus Groups, Student Experience, School Holding Power, Case Studies, Academic Persistence, Interviews, Observation, School Personnel, Student College Relationship, Student Needs, Barriers, Middle Management, Industrial Psychology, Staff Role
Publication Type: Journal Articles; Reports - Research
Education Level: Postsecondary Education; Two Year Colleges
Authoring Institution: N/A