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ERIC Number: EJ911177
Record Type: Journal
Publication Date: 2010-Dec
Pages: 4
Abstractor: ERIC
Reference Count: 2
ISSN: ISSN-1080-5699
Using Document Design to Create and Maintain Wikis
Clark, Thomas; Stewart, Jeffrey
Business Communication Quarterly, v73 n4 p453-456 Dec 2010
As organizations strive to succeed in an increasingly competitive international environment, they are recognizing the importance of maximizing intellectual capital, the collective knowledge that resides within their companies. More and more businesses are turning to wikis, sites where content is collectively edited by users, to maximize the performance of their knowledge workers. Companies have found that wikis can improve work processes and knowledge sharing, resulting in better communication and collaboration. When done well and widely adopted, wikis promise to accelerate progress on projects, serve as a time-saving replacement for the "reply all" function of email, and preserve the knowledge of baby boomers who are now starting to leave the workforce. Business communication teachers can show students how the principles of document design, editing, and marketing that they use in creating and publicizing written and electronic texts are also useful in managing wikis. In this article, the authors present wiki basic design principles and management guidelines that are highlighted in their MBA business communication classes.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A