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ERIC Number: EJ911176
Record Type: Journal
Publication Date: 2010-Dec
Pages: 19
Abstractor: ERIC
Reference Count: 11
ISSN: ISSN-1080-5699
Teaching the Art and Craft of Giving and Receiving Feedback
Harms, Patricia L.; Roebuck, Deborah Britt
Business Communication Quarterly, v73 n4 p413-431 Dec 2010
In the workplace, the process of evaluating and discussing the performance of both employees and managers is referred to as feedback. The process generally involves a discussion of the individual's strengths or weaknesses, with suggestions on how to improve upon weaknesses. Feedback aligns workplace behavior with the overall goals of a team or an organization. Although the ways in which work teams and organizations provide employee feedback vary greatly, most formalized systems include some sort of quantitative scale coupled with qualitative feedback. To help prepare students for providing and receiving qualitative feedback, the authors incorporate feedback assignments into their courses. In this article, the authors propose two feedback models and introduce four assignments that they have successfully implemented. They describe two feedback models that take performance feedback guidelines into consideration. The models follow Foster's (2002) recommendations for providing effective performance feedback, and they can be used at the undergraduate, graduate, and executive education level to enhance the future feedback practices of coworkers, managers, and leaders. They also emphasize the importance of teaching feedback models in business communication courses through assignments and activities that provide students opportunities to practice giving and receiving concrete, action able feedback. (Contains 3 tables.)
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A