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ERIC Number: EJ909976
Record Type: Journal
Publication Date: 2010
Pages: N/A
Abstractor: ERIC
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-1528-5324
Intelligent Counseling System: A 24 x 7 Academic Advisor
Leung, Chun Ming; Tsang, Eva Y. M.; Lam, S. S.; Pang, Dominic C. W.
EDUCAUSE Quarterly, v33 n4 2010
Universities are increasingly looking into self-service systems with intelligent digital agents to supplement or replace labor-intensive services, such as academic counseling. The Open University of Hong Kong has developed an intelligent online system that instantly responds to enquiries about career development, learning modes, program/course choices, study plans, and graduation checks. The intelligent counseling system (the i-Counseling System) was developed under the Center for Innovation initiative funded by the Hong Kong Government in order to provide an effective 24 x 7 academic counseling service to help prospective and current students plan their studies. The online system uses an animated character with multilingual, text-to-speech, and natural language capabilities as a front end for sophisticated search and information retrieval. In this article, the authors describe the design concepts and features of the i-Counseling System. (Contains 3 figures.)
EDUCAUSE. 4772 Walnut Street Suite 206, Boulder, CO 80301-2538. Tel: 303-449-4430; Fax: 303-440-0461; e-mail: info@educause.edu; Web site: http://www.educause.edu
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Hong Kong