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ERIC Number: EJ909816
Record Type: Journal
Publication Date: 2010
Pages: 11
Abstractor: As Provided
Reference Count: 18
ISBN: N/A
ISSN: ISSN-1941-126X
From Tedious to Timely: Screencasting to Troubleshoot Electronic Resource Issues
Hartnett, Eric; Thompson, Carole
Journal of Electronic Resources Librarianship, v22 n3-4 p102-112 2010
The shift from traditional print materials to electronic resources, in conjunction with the rise in the number of distance education programs, has left many electronic resource librarians scrambling to keep up with the resulting inundation of electronic resource problems. When it comes to diagnosing these problems, words do not always convey all the necessary details. Therefore, it is up to the electronic resource librarian to find alternative ways to communicate the problem. This article examines ways to leverage screencasting software in working with vendors, colleagues, and other libraries, and--most important--patrons to resolve these issues. (Contains 5 notes.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A