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ERIC Number: EJ908482
Record Type: Journal
Publication Date: 2007
Pages: 8
Abstractor: As Provided
Reference Count: N/A
ISSN: ISSN-1536-7967
People First: A New Zealand Approach to Staff, Structure and Service
Hill, Jane
Journal of Access Services, v5 n1-2 p11-18 2007
This article uses Wellington City Libraries as the basis for a case study of a future-focused, reorganized staffing structure in a public library network. It covers the change from why, how, departure from a building-based hierarchical structure, new staff and line responsibilities, union involvement, implications for staff training to culture and customer service. (Contains 4 notes.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: New Zealand (Wellington)