ERIC Number: EJ907751
Record Type: Journal
Publication Date: 2010-Sep
Abstractor: As Provided
Reference Count: N/A
Generative Knowledge Interviewing: A Method for Knowledge Transfer and Talent Management at the University of Michigan
Peet, Melissa R.; Walsh, Katherine; Sober, Robin; Rawak, Christine S.
International Journal of Educational Advancement, v10 n2 p71-85 Sep 2010
Experts and leaders within most fields possess knowledge that is largely tacit and unconscious in nature. The leaders of most organizations do not "know what they know" and cannot share their knowledge with others. The loss of this essential knowledge is of major concern to organizations. This study tested an innovative method of tacit knowledge retrieval known as Generative Knowledge Interviewing with a small group of fund-raising experts at the University of Michigan. The results demonstrated that the tacit knowledge of a retiring leader could be successfully retrieved, documented and fully transferred to new leaders in several interview sessions. It illustrates how visionary leaders and managers within the fund-raising organization now use both the expert knowledge and the knowledge retrieval method to enhance talent management efforts from upper level management to interns in the nationally-recognized and award-winning Development Summer Internship Program. The findings of this study are applicable to leadership development as well as knowledge and talent management efforts within and beyond higher education.
Descriptors: Internship Programs, Interviews, Leadership Training, Fund Raising, Expertise, Knowledge Management, Retirement, Management Development, Educational Strategies, Training Methods, Summer Programs, College Administration, Institutional Advancement, Educational Finance, Personnel Management, Personnel Policy, Labor Turnover
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Authoring Institution: N/A
Identifiers - Location: Michigan