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ERIC Number: EJ905401
Record Type: Journal
Publication Date: 2009
Pages: 15
Abstractor: As Provided
Reference Count: 30
ISSN: ISSN-1534-6102
Developing Access between Universities and Local Community Groups: A University Helpdesk in Action
Hart, Angie; Northmore, Simon; Gerhardt, Chloe; Rodriguez, Polly
Journal of Higher Education Outreach and Engagement, v13 n3 p45-59 2009
In this article, the authors offer the University of Brighton's Community-University Partnership Programme (CUPP) Helpdesk as a model of an "enabling platform" for university-community engagement. Despite the growth of practical and scholarly activity in this area, there is a relative lack of research focused on the processes by which higher education institutions establish and sustain community partnerships. An account of the development of the helpdesk is related to a discussion of its role in capacity building, both within the university and externally. The authors review some of the organizational barriers to effective university-community interaction and suggest that, while concrete models remain elusive in the literature, a mechanism such as the CUPP Helpdesk can help overcome the barriers that hinder the facilitation of engagement work. (Contains 1 figure and 2 endnotes.)
Office of the Vice President for Public Service and Outreach, University of Georgia and the Institute of Higher Education. Treanor House, 1234 South Lumpkin Street, Athens, GA 30602. Tel: 706-542-6167; Fax: 706-542-6124; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom