ERIC Number: EJ904971
Record Type: Journal
Publication Date: 2006
Pages: 14
Abstractor: As Provided
Reference Count: 0
ISBN: N/A
ISSN: ISSN-1741-5659
On the Quality Assessment of Advanced E-Learning Services
Stefani, Antonia; Vassiliadis, Bill; Xenos, Michalis
Interactive Technology and Smart Education, v3 n3 p237-250 2006
Distance learning has been widely researched the past few years, nevertheless the focus has been more on its technological dimension. Designing, developing and supporting a large scale e-learning application for Higher Education is still a challenging task in many ways. E-learning is data-intensive, user-driven, and has increasing needs for multiculturalism, efficiency, adaptivity and competiveness. Although the complexity of such systems has increased exponentially, the design process still lacks a systematic quality control procedure. In this work we address the increasing need for new methods that maximize usability, and thus end-user satisfaction. We analyse the technological, managerial and economic factors that affect the design and deployment of a large e-learning platform with advanced services and propose a set of new metrics for assessing its quality. The metrics are based on the four external quality characteristics (functionality, usability, efficiency and reliability) of the ISO9126 standard for software systems.
Descriptors: Electronic Learning, User Satisfaction (Information), Distance Education, Computer Assisted Instruction, Quality Control, Cultural Pluralism, Economic Factors, Educational Assessment, Usability, Higher Education, Instructional Design
Emerald. One Mifflin Place Suite 400, Harvard Square, Cambridge, MA 02138. Tel: 617-576-5782; e-mail: america@emeraldinsight.com; Web site: http://www.emeraldinsight.com
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A