ERIC Number: EJ902802
Record Type: Journal
Publication Date: 2006
Pages: 19
Abstractor: ERIC
Reference Count: 25
ISBN: N/A
ISSN: ISSN-0888-210X
The Luke Principle: Counting the Costs of Organizational Change for One-Stop Service Models in Student Affairs
Ousley, Melissa
College Student Affairs Journal, v26 n1 p45-63 Fall 2006
The Luke Principle states that the successful implementation of any organizational change requires a counting of the costs (Ousley, 2003). As developers do not construct a building, nor do governments go to war, without counting costs, administrators in higher education should not reorganize units or merge departments without counting costs. This manuscript addresses the costs of implementing a one-stop service model. In the implementation of a one-stop service center, the costs include (a) the remodeling of facilities; (b) the acquisition and training associated with technology; (c) the opportunity costs of choosing the one-stop model over an alternative model; (d) the hiring, training and compensation of staff; and (e) the emotional costs for staff as they make a paradigm shift, learning new tasks and adapting to an environment with new boundaries and relationships. This article presents findings from qualitative research on one-stop service centers in three community colleges. The effectiveness of the organizational change from a silo model, where parts of a process or service are provided by separate departments, to a one-stop model, where processes and services are integrated in a single location, is evaluated for each site.
Descriptors: Organizational Change, Costs, Models, Student Personnel Services, Student Personnel Workers, Career Centers, Cost Effectiveness, Program Implementation, Community Colleges, Shared Resources and Services, Case Studies, Interviews, Delivery Systems, Program Attitudes
Southern Association for College Student Affairs. e-mail: admin@sacsa.org; Web site: http://www.sacsa.org
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Two Year Colleges
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A