ERIC Number: EJ901574
Record Type: Journal
Publication Date: 2010-Nov
Abstractor: As Provided
Reference Count: 27
What Facilitates and Impedes Collaborative Work during Higher Education Software Implementation Projects?
Cramer, Sharon F.; Tetewsky, Sheldon J.; Marczynski, Kelly S.
Journal of Educational Change, v11 n4 p457-486 Nov 2010
Implementations of new or major upgrades of existing student information systems require incorporation of new paradigms and the exchange of familiar routines for new methods. As a result, implementations are almost always time consuming and expensive. Many people in the field of information technology have identified some of the challenges faced by campuses that attempt to modify their student services. The work of Gardner et al. ("Good work: When excellence and ethics meet." Basic Books, New York, 2001) was used as a model to examine the experiences of those involved in implementations and to explore how the values of staff members influence the experience of change. Analysis of student information system implementations at 10 institutions of higher education was conducted. Over a 2-month period, data were gathered from 74 people through a combination of online surveying, telephone interviews, and completion of a Q-sort instrument based on the published instrumentation of Gardner et al. (2001). Statistical analyses of the online survey and Q-sort results and use of the "SPSS Text Analysis for Surveys 2.0 User's Guide" (SPSS Inc., Chicago, 2006) revealed trends that highlighted the overall perceived importance of communication, collaboration, and problem solving for implementation success. Analysis also highlighted campus members' satisfaction level with the implementation process and how their satisfaction varied depending on if the implementations were completed or still "in process." Discussion includes pragmatic recommendations for future implementations.
Descriptors: Higher Education, Information Systems, Information Technology, Educational Technology, Ethics, Computer Software, Cooperation, Statistical Analysis, Models, Campuses, Colleges, Surveys, Interviews, Problem Solving, Satisfaction
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Authoring Institution: N/A