NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ900485
Record Type: Journal
Publication Date: 2010
Pages: 23
Abstractor: As Provided
Reference Count: 61
ISSN: ISSN-1090-4018
Listening Competency on Campus: A Psychometric Analysis of Student Listening
Cooper, Lynn O.; Buchanan, Trey
International Journal of Listening, v24 n3 p141-163 2010
Primarily used in corporate and organizational contexts, this study evaluates the psychometric properties of the 30-item "Organizational Listening Survey" ("OLS") as a measure of listening behavior with a sample of undergraduate college students. The first study analyzed 1,475 students' self-reports of their listening behavior on campus, indicating a single-factor model of listening with strong internal consistency (Cronbach's alpha = 0.96), incorporating aspects of "affirming" the relational partner as well as "confirming" the message communicated. The second study involved students' other-reports of their professors' listening behaviors. It demonstrated high interrater agreement using the "OLS" to evaluate a common professor. (Contains 1 footnote, 4 tables, and 1 figure.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A