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ERIC Number: EJ900263
Record Type: Journal
Publication Date: 2010
Pages: 21
Abstractor: As Provided
Reference Count: 25
ISSN: ISSN-1822-1645
Quality Assessment of University Studies as a Service: Dimensions and Criteria
Pukelyte, Rasa
Quality of Higher Education, v7 p155-175 2010
This article reviews a possibility to assess university studies as a service. University studies have to be of high quality both in their content and in the administrative level. Therefore, quality of studies as a service is an important constituent part of study quality assurance. When assessing quality of university studies as a service, it is important to validate assessment dimensions and criteria. Seven dimensions (reliability, responsiveness, competence, communication, security, understanding the client, tangibility) of quality assessment of university studies as a service and criteria that describe these dimensions are distinguished in the article. (Contains 1 table, 2 figures and 2 footnotes.)
Vytautas Magnus University, Centre for Quality of Studies. South Daukanto g. 27-314, Kaunas, LT-44249, Lithuania. Tel: +370-37-327973; Fax: +370-37-327973; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A