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ERIC Number: EJ900241
Record Type: Journal
Publication Date: 2007
Pages: 25
Abstractor: As Provided
Reference Count: 65
ISSN: ISSN-1740-2875
Benchmarking Operations to Promote Learning: An Internal Supply Chain Perspective
Benton, Helen; Binder, Mario; Egel-Hess, Wolfgang
International Journal of Learning and Change, v2 n2 p145-169 2007
Despite the widespread discussion of organisational learning, there is little scholarly contribution on promoting learning through the practical application of management tools. This is especially true in a complex internal supply chain context of an organisation. This paper seeks to address this gap by exploring and analysing the capability of the benchmarking tool to promote learning in the internal supply chain context of a large organisation. A longitudinal in-depth case study of a project that benchmarked the filling and packing internal supply chain with its internal and external interfaces was conducted within the German chemical company BASF. Four key management areas were identified to facilitate learning during a benchmarking project: knowledge management, change management, project management, and leadership. This research proposes a set of propositions combining benchmarking and learning within the context of internal supply chains that are grounded in the empirical data and the extant learning theory. (Contains 4 tables and 3 figures.)
Inderscience Publishers. World Trade Centre Building II 29 route de Pre-Bois Case Postale 856 CH-1215, Geneva 15, Switzerland. Fax: +44-1234-240515; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Germany