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ERIC Number: EJ899824
Record Type: Journal
Publication Date: 2010-Oct
Pages: 5
Abstractor: ERIC
ISSN: ISSN-1041-7915
McMorran, Charles; Reynolds, Veronica
Computers in Libraries, v30 n8 p6-9, 47 Oct 2010
A halo of signs, some stuffed into thick plastic sheaths while others curled under yellow tape, cluttered the service desks of the New City Library. They bleated out messages of closings, procedures, and warnings. Their number undermined their cause. All too often a customer would ask a question that was answered by the very sign they had pushed aside to speak with the library staff. Signs were preventing library staff from communicating rather than facilitating communications. If they could remove them, condense them into a more useful and attention-grabbing form, they would be more approachable, and customers would receive information in a more streamlined and efficient manner. The desk space that they could unearth was an added bonus. In this article, the authors describe how their goal of clearing away the barrier of signs without losing a notification system was achieved.
Information Today, Inc. 143 Old Marlton Pike, Medford, NJ 08055-8750. Tel: 800-300-9868; Tel: 609-654-6266; Fax: 609-654-4309; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A