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ERIC Number: EJ899274
Record Type: Journal
Publication Date: 2010
Pages: 6
Abstractor: ERIC
Reference Count: 2
ISBN: N/A
ISSN: ISSN-0010-0889
Effective Strategies for Dealing with People You Can't Stand
Vance, Jerry; Leonard, Lisa
College and University, v85 n3 p71-76 Win 2010
One may be in a situation where he/she feels frustrated and confused by certain behaviors that make his/her life difficult. Fortunately, in their international bestseller, "Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst," Dr. Rick Brinksman and Dr. Rick Kirschner provide a strategy for dealing with ten of the most "unwanted behaviors" of colleagues. Their strategy is focused on "assuming the best in others and identifying the positive intent" that fuels these ten undesirable behaviors. Once one can identify the positive intent, one can apply communication strategies and self-adjust one's own attitude in order to "bring out the best in people at their worst" and, ultimately, make one's life easier. Perhaps the most valuable point this book consistently reinforces is the importance of developing and applying communication techniques in order to get along with and understand others. This article discusses the four positive intents that dive unwanted behavior, the 10 most unwanted behaviors, and the communication plan for each behavior. (Contains 1 figure.)
American Association of Collegiate Registrars and Admissions Officers (AACRAO). One Dupont Circle NW Suite 520, Washington, DC 20036. Tel: 202-293-9161; Fax: 202-872-8857; e-mail: pubs@aacrao.org; Web site: http://www.aacrao.org/publications/candu/index.cfm
Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A