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ERIC Number: EJ898033
Record Type: Journal
Publication Date: 2010-Oct
Pages: 29
Abstractor: As Provided
Reference Count: 41
ISSN: ISSN-1052-5629
Developing Emotional Awareness in Cross-Cultural Communication: A Videoconferencing Approach
Ozcelik, Hakan; Paprika, Zita Zoltay
Journal of Management Education, v34 n5 p671-699 Oct 2010
Cross-cultural interactions are inherently emotional processes because they involve a considerable amount of uncertainty and a potential for misunderstanding. This study aims to fill a gap in the literature by designing an easy-to-implement teaching module that brings emotions and emotional awareness more centrally into analysis of cross-cultural business communication. The business schools of a Hungarian university in Budapest and an American university in northern California collaborated in the teaching module by using videoconferencing and screen-capture technologies. The authors examined the effectiveness of this module based on their observations and an analysis of the qualitative data collected from the participating students. The results of the study suggest that the videoconferencing technology can be a viable tool to create real-time interactions between students in different countries in which they can experience, express, observe, and reflect on emotions. Students gained firsthand experience in videoconferencing and enhanced their understanding of cross-cultural communication by reflecting on their observations and emotions. (Contains 1 note, 1 table, and 1 figure.)
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Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California; Hungary (Budapest)