NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ895528
Record Type: Journal
Publication Date: 2010-Sep
Pages: 23
Abstractor: As Provided
Reference Count: 53
ISSN: ISSN-1358-3883
A Relationship Approach to Higher Education Institution Stakeholder Management
Alves, Helena; Mainardes, Emerson Wagner; Raposo, Mario
Tertiary Education and Management, v16 n3 p159-181 Sep 2010
The functions of teaching and research in higher education institutions (HEIs) are being reassessed, with particular emphasis on the contribution they make to the welfare of their economic and social environment. To this end, HEIs need to engage in profitable relationships with various stakeholders and incorporate their respective visions into their own management practices. Hence, HEIs need to identify these stakeholders and their needs before defining priorities and relational strategies for each entity. The approach taken is theoretical and based on the combination of three different areas of study: HEIs, stakeholders and relational marketing. Since this subject is a recent topic in HEIs, the contribution of this paper arises from its overview of the empirical research previously conducted, and in this way, highlighting the current status of studies relating to the three themes, while simultaneously pointing out possible future lines of research. (Contains 4 tables and 1 figure.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A