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ERIC Number: EJ891577
Record Type: Journal
Publication Date: 2010
Pages: 5
Abstractor: As Provided
Reference Count: 4
ISSN: ISSN-0276-3915
Less Words, More Action: Using On-the-Fly Videos and Screenshots in Your Library's IM/Chat and Email Reference Transactions
Sekyere, Kwabena
Community & Junior College Libraries, v16 n3 p157-161 2010
Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to use it in a virtual reference transaction. The appendix contains transcript examples of comments made by patrons about the service.
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A