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ERIC Number: EJ890867
Record Type: Journal
Publication Date: 2010-Jul
Pages: 8
Abstractor: As Provided
Reference Count: 0
ISSN: ISSN-0099-1333
Measuring Referrals: The Use of Paraprofessionals at the Reference Desk
Dinkins, Debbi; Ryan, Susan M.
Journal of Academic Librarianship, v36 n4 p279-286 Jul 2010
This study documents the number and types of referrals to librarians by a paraprofessional staff member at an academic reference desk. Results indicate that over two semesters, only 7.4% of the reference desk transactions required referral to a librarian. From the results of this and other studies, the authors explore the expanded use of trained paraprofessionals at the reference desk. (Contains 2 charts and 3 tables.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A