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ERIC Number: EJ887897
Record Type: Journal
Publication Date: 2010-May
Pages: 28
Abstractor: As Provided
Reference Count: 46
ISSN: ISSN-1052-0147
Protecting My Interests: HRM and Targets' Coping with Workplace Bullying
D'Cruz, Premilla; Noronha, Ernesto
Qualitative Report, v15 n3 p507-534 May 2010
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The core theme of "protecting my interests" displayed two prominent features: the presence of stages and the critical role of HRM in influencing multiple facets of the experience. Major themes, organized around these defining characteristics, include experiencing confusion, engaging organizational options, moving inwards and exiting the organization. The findings break new ground in empirically uncovering the organization's etiological role in workplace bullying, apart from reconceptualizing targets' exit coping response. (Contains 1 table and 3 footnotes.)
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: India