NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ885390
Record Type: Journal
Publication Date: 2006
Pages: 24
Abstractor: As Provided
Reference Count: 20
ISSN: ISSN-1522-8959
Staffing Needs of the Reference Desk at the University of Tennessee at Chattanooga: A Statistical Approach
Murgai, Sarla R.
Public Services Quarterly, v2 n2-3 p167-190 2006
This study grew out of a need to assess reference desk data and determine two items: the number of questions handled for the last three years and the times when the desk should be double staffed. Analysis of the data by chi-square standardized residuals identified the days of the week, and the times during the day of heavy and light use. Data sort identified the heavy/light use weeks, months, and semesters. Descriptive analysis also established the variability and the range of data. When comparing data from week to week for the random sample years with the data collected by every hour for every day of the week for the non-random sample years, this revealed a very similar pattern. Heavy days, weeks, hours, and months fell into a similar pattern from semester to semester and from year to year. Other academic libraries can follow this model and apply it to their work environment after adjusting for their academic calendar and user behavior. (Contains 7 tables and 9 graphs.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Tennessee