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ERIC Number: EJ880757
Record Type: Journal
Publication Date: 2010
Pages: 15
Abstractor: As Provided
Reference Count: 26
ISBN: N/A
ISSN: ISSN-1533-290X
From a Distance: Robust Reference Service via Instant Messaging
Meulemans, Yvonne Nalani; Carr, Allison; Ly, Pearl
Journal of Library & Information Services In Distance Learning, v4 n1-2 p3-17 2010
Reference service via instant messaging (IM) has significant potential to benefit distance learners. There has been wide experimentation with IM to expand reference services in libraries across the US, with mixed results. Concern has been expressed that IM cannot provide the same reference experience as face-to-face interactions. One academic library, California State University, San Marcos (CSUSM) has provided local reference service via IM since 2007 and the authors will present evidence that IM can provide distance learners, as well as other library users, with greater access to librarians, while fostering high user satisfaction. (Contains 5 figures.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site: http://www.tandf.co.uk/journals
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: Media Staff
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: California; United States