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ERIC Number: EJ878707
Record Type: Journal
Publication Date: 2010-Apr
Pages: 6
Abstractor: ERIC
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-1041-7915
When the Going Gets Tough, the Staff Needs More Training
Reed, Lori
Computers in Libraries, v30 n3 p6-11 Apr 2010
Over the past few years, access to quality and meaningful training opportunities has become more challenging. Library training coordinators across the United States express the same frustration of trying to fill classes with staff members from library branches that often cannot spare a team member for training. In this article, the author, who is the learning and development coordinator for the Charlotte Mecklenburg (North Carolina) Library, shares how she introduced self-paced learning to staff at the Charlotte Mecklenburg Library which enables them to offer a wider variety of courses that can be accessed and completed by employees at a time that is convenient for them without having to drive to another location to attend training. In a time when library staff across the country is being asked to do more with less, training is more important than ever. She believes that continuous training and learning opportunities for staff will help libraries provide exceptional customer service to their patrons. (Contains 2 figures and 2 tables.)
Information Today, Inc. 143 Old Marlton Pike, Medford, NJ 08055-8750. Tel: 800-300-9868; Tel: 609-654-6266; Fax: 609-654-4309; e-mail: custserv@infotoday.com; Web site: http://infotoday.com
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: North Carolina; United States