ERIC Number: EJ875460
Record Type: Journal
Publication Date: 2010-Apr
Abstractor: As Provided
Reference Count: 76
The Evolutionary Role of Interorganizational Communication: Modeling Social Capital in Disaster Contexts
Doerfel, Marya L.; Lai, Chih-Hui; Chewning, Lisa V.
Human Communication Research, v36 n2 p125-162 Apr 2010
Employing a community ecology perspective, this study examines how interorganizational (IO) communication and social capital (SC) facilitated organizational recovery after Hurricane Katrina. In-depth interviews with 56 New Orleans organizations enabled longitudinal analysis and a grounded theory model that illustrates how communication differentiated four phases of recovery: personal emergency, professional emergency, transition, rebuilding. Communicative action taking place across phases corresponds with the evolutionary mechanisms. Most organizations did not turn to interorganizational relationships (IORs) until the transitional phase, during which indirect ties were critical and incoming versus outgoing communication was substantively different. Organizations did not consistently use IO SC until the last phase. This study underlines the fact that organizations and their systems are fundamentally human and (re)constructed through communicative action.
Descriptors: Grounded Theory, Social Capital, Natural Disasters, Interviews, Organizations (Groups), Longitudinal Studies, Agency Cooperation
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Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Louisiana