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ERIC Number: EJ872932
Record Type: Journal
Publication Date: 2010-Jan
Pages: 9
Abstractor: As Provided
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0099-1333
The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain
Pinto, Maria; Fernandez-Marcial, Viviana; Gomez-Camarero, Carmen
Journal of Academic Librarianship, v36 n1 p70-78 Jan 2010
This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic collections and improved electronic access. (Contains 4 tables.)
Elsevier. 6277 Sea Harbor Drive, Orlando, FL 32887-4800. Tel: 877-839-7126; Tel: 407-345-4020; Fax: 407-363-1354; e-mail: usjcs@elsevier.com; Web site: http://www.elsevier.com
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Spain