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ERIC Number: EJ870645
Record Type: Journal
Publication Date: 2009
Pages: 4
Abstractor: ERIC
Reference Count: 0
ISSN: ISSN-1522-8959
Alleviating Library Anxiety
Nicol, Erica Carlson
Public Services Quarterly, v5 n4 p278-281 2009
As librarians work to make their services more user-centered, to put forward their best and most approachable faces in order to meet user needs, they are still met with students who approach them hesitantly and apologize for asking them questions, and by students who are obviously intimidated by the libraries in which they work. A good part of this perplexing behavior may be attributed to library anxiety. Studied and discussed for more than 20 years, library anxiety still remains a problem in academic libraries. Library anxiety adversely affects students' abilities to conduct research, navigate library technology, and cope with details of library organization. Students who suffer from library anxiety are likely to avoid voluntarily using academic libraries in the first place. While there is so far no magic bullet to cure anxiety among their users, the author highlights some key research on the causes, effects, and means of reducing library anxiety in academic library users.
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Publication Type: Journal Articles; Reports - Descriptive
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A