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ERIC Number: EJ868068
Record Type: Journal
Publication Date: 2009-Dec
Pages: 16
Abstractor: As Provided
Reference Count: 0
ISSN: ISSN-0011-0035
Improving a Counselor Education Web Site through Usability Testing: The Bibliotherapy Education Project
McMillen, Paula S.; Pehrsson, Dale-Elizabeth
Counselor Education and Supervision, v49 n2 p122-136 Dec 2009
Technology proficiency expectations have proliferated in counselor education; however, limited information in the counseling literature details how to effectively evaluate or refine online resources from a design/utility standpoint. This description of a small-scale usability study demonstrates a cost-effective strategy for improving counselor education Web sites. Counselor education students completed specific tasks related to the target Web site's purpose and functionality. Error and completion rates were tracked and process comments were recorded. Combined qualitative and quantitative results clearly indicated what worked and what did not, allowing the Web site designers to prioritize needed changes in content organization, format/graphics, and workflow.
American Counseling Association. 5999 Stevenson Avenue, Alexandria, VA 22304. Tel: 800-422-2648; Tel: 800-347-6647; Fax: 800-473-2329; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A