NotesFAQContact Us
Search Tips
Peer reviewed Peer reviewed
Direct linkDirect link
ERIC Number: EJ865988
Record Type: Journal
Publication Date: 2009-Sep
Pages: 13
Abstractor: As Provided
Reference Count: 37
ISSN: ISSN-0144-929X
Determinants of Success for Online Communities: An Analysis of Three Communities in Terms of Members' Perceived Professional Development
Hew, Khe Foon
Behaviour & Information Technology, v28 n5 p433-445 Sep 2009
Recent empirical evidence suggests that the updated DeLone and McLean's information systems (D&M IS) model can identify the determinants of success of online communities in terms of member loyalty (Lin and Lee 2006). This study is similarly concerned with the challenge of identifying the determinants of success of online communities, but it explores the problem in terms of members' perceived professional development. A qualitative case study was adopted in this study to gather rich and naturalistic data. Online observation and interview data were gathered from three online communities: nurses, web developers and literacy educators. Results reveal seven determinants of success: a willingness to share knowledge, high-quality content, diversity of views, technology, relevant discussions, a respectful environment and rapid response to members' queries. Contributing factors that lead to some of the identified determinants were also found. Implications of the findings and suggestions for future research are provided. (Contains 2 figures and 2 tables.)
Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
IES Cited: ED544210