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ERIC Number: EJ864776
Record Type: Journal
Publication Date: 2009
Pages: 5
Abstractor: ERIC
Reference Count: 0
ISSN: ISSN-0164-8527
Supporting Online Learners: Blending High-Tech with High-Touch
Dolan, Sean; Donohue, Chip; Holstrom, Lisa; Pernell, Latonia; Sachdev, Anu
Exchange: The Early Childhood Leaders' Magazine Since 1978, n190 p90-94 Nov-Dec 2009
Effective and easily accessible student support services are essential to the success of adult learners. A student-centered approach is especially important in the design and delivery of online courses, professional certificates, and degree programs for early childhood professionals. A student-first approach is essential for non-traditional adult learners who have minimal technology skill and experiences, are skeptical of using technology to learn about early childhood education and care, and have a strong preference for face-to-face learning. Before these students can take advantage of the engaging high-tech online programs and empowering online community of learners the authors offer, they need a high-touch approach to skill-building, easy access to "how to" tutorials and resources, "helpful" help in the context of early childhood education, a safe and easy-to-use learning environment, and guided opportunities for interacting and building relationships. Once students take an online course they expect to be able to conduct all of their business with the institution online. That means that it is necessary to integrate a wide range of student services to promote persistence, retention, and academic achievement, including: (1) marketing and recruitment; (2) applications and admissions; (3) financial aid, tuition and fees; (4) registration and enrollment; (5) orientation; (6) tech support; (7) web-based resources or a campus portal; (8) academic advising; (9) tutoring; (10) writing support; (11) the bookstore; and (12) library services. In this article, the authors share effective practices and "how to" tips for providing support and technical assistance based on their many years of experience delivering successful online programs that have hard-earned reputations for "above and beyond" student services for online learners.
Exchange Press, Inc. P.O. Box 3249, Redmond, WA 98073-3249. Tel: 800-221-2864; Fax: 425-867-5217; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Descriptive
Education Level: Adult Education; Early Childhood Education; Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A