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ERIC Number: EJ862258
Record Type: Journal
Publication Date: 2009-Sep
Pages: 15
Abstractor: As Provided
Reference Count: 26
ISSN: ISSN-1358-3883
Beyond the Rhetoric: A Framework for Evaluating Improvements to the Student Experience
Baird, Jeanette; Gordon, George
Tertiary Education and Management, v15 n3 p193-207 Sep 2009
A framework is described to assist institutions in evaluating the extent to which activities described as "quality improvements" or "quality enhancements" are likely to directly improve the student experience. The framework classifies ways of improving the student experience into "coaching improvements", "umpiring improvements", and "facilities improvements", while also considering the location of improvements along a "risk avoidance--quality assurance--quality enhancement" continuum. The utility of this framework is explored through case studies of sector-wide initiatives in Scotland and Australia. If used to stimulate internal discussion, the framework can help institutions to better balance their efforts to improve the student experience. (Contains 1 figure.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia; United Kingdom (Scotland)