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ERIC Number: EJ861878
Record Type: Journal
Publication Date: 2009-Feb
Pages: 12
Abstractor: As Provided
Reference Count: 0
ISSN: ISSN-0004-9670
Fancy Walkie Talkies, Star Trek Communicators or Roving Reference?
Forsyth, Ellen
Australian Library Journal, v58 n1 p73-84 Feb 2009
This paper investigates the customer service and library staff benefits of using Vocera badges (, a portable wireless technology (WiFi), to facilitate roving reference service. Use of portable voice communication devices allows help to be taken to the people and away from service desks. These communication technologies allow library staff to easily access the expertise of other staff. There is now an Australian library using this technology. The State Library of Victoria, after trialling Vocera in 2008, went live with a system for all reading rooms in January 2009. (Contains 1 table and 4 footnotes.)
Australian Library and Information Association. P.O. Box 6335, Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Adult Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A