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ERIC Number: EJ860961
Record Type: Journal
Publication Date: 2009-Nov
Pages: 10
Abstractor: As Provided
Reference Count: 31
ISSN: ISSN-0090-4392
Counseling Children at a Helpline: Chatting or Calling?
Fukkink, Ruben; Hermanns, Jo
Journal of Community Psychology, v37 n8 p939-948 Nov 2009
In a quantitative content analysis, the telephone-based and Web-based support of the Dutch child helpline were studied. Both adult judges and the children themselves indicated that the quality of chat conversations was better than that of telephone conversations. Both the chat and telephone service succeeded in improving children's well-being and decreasing the perceived burden of their problems. The findings lend support to offer a combined telephone-based and Web-based support for child helplines. (Contains 2 tables and 2 footnotes.)
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Publication Type: Journal Articles; Reports - Research
Education Level: Elementary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Netherlands