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ERIC Number: EJ860833
Record Type: Journal
Publication Date: 2009-Sep
Pages: 16
Abstractor: As Provided
Reference Count: N/A
ISBN: N/A
ISSN: ISSN-0004-8623
The Perfect Place to Work? Australian Academic Libraries and Unacceptable Behaviour
Moorcroft, Heather
Australian Academic & Research Libraries, v40 n3 p206-221 Sep 2009
Despite the stereotype of libraries as peaceful retreats, unacceptable behaviour is a reality that desk staff have to deal with. This paper outlines the results of two surveys conducted at Charles Darwin University Library to investigate the extent to which this is a problem in Australian academic libraries. The first survey went to CAUL (Council of Australian University Librarians) and the results made available via the CAUL website. As this survey was completed only by management, a second survey was conducted with front desk staff and via the Lending and Document Delivery Group of the Queensland University Libraries Office of Cooperation (QULOC). (Contains 36 notes.)
Australian Library and Information Association. P.O. Box 6335 Kingston 2604, Australia. Tel: +61-2-6215-8222; Fax: +61-2-6282-2249; e-mail: enquiry@alia.org.au; Web site: http://www.alia.org.au
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education; Postsecondary Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Australia