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ERIC Number: EJ858155
Record Type: Journal
Publication Date: 2009-Aug
Pages: 14
Abstractor: As Provided
Reference Count: 37
ISSN: ISSN-1356-2517
From Performativity to Professionalism: Lecturers' Responses to Student Feedback
Arthur, Linet
Teaching in Higher Education, v14 n4 p441-454 Aug 2009
Student evaluation questionnaires are used to measure academics' performance in most English universities. Academics are assumed to respond professionally to student feedback, making appropriate improvements to their teaching. This paper describes a small-scale study into lecturers' responses to student feedback. The evidence from semi-structured interviews suggests that the process is complex and is influenced by lecturers' perceptions, beliefs and feelings. A typology of lecturers' responses is developed, linked to concepts of performativity and professionalism, and consisting of four possible reactions: shame, blame, tame (the students) and reframe (the negative as something positive). (Contains 3 tables and 1 figure.)
Routledge. Available from: Taylor & Francis, Ltd. 325 Chestnut Street Suite 800, Philadelphia, PA 19106. Tel: 800-354-1420; Fax: 215-625-2940; Web site:
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: United Kingdom; United Kingdom (England)