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ERIC Number: EJ857818
Record Type: Journal
Publication Date: 2009
Pages: 4
Abstractor: As Provided
Reference Count: 4
ISSN: ISSN-0010-0889
An Appreciative Approach to Training Undergraduate Admissions Student Workers
Fippinger, Alex
College and University, v85 n1 p53-56 Sum 2009
In most admissions offices, the focus of training sessions for student telecounselors and tour guides is on transmitting information about the institution. Although this transmission of institutional knowledge is important, these training sessions are opportunities for student admissions employees to consider how their work relates to their personal development and future aspirations. To maximize the benefits of training for student workers as well as admissions offices, this article will explore infusing the principles of "Appreciative Advising" into training admissions student workers. Such training will benefit student workers, institutions, and prospective students. The six phases of Appreciative Advising are designed to facilitate learning about students' experiences, motivations for attending college, and how they can effectively use their college's resources to make their dreams a reality. Before providing specific examples of how the six phases can have a positive impact on the training of student workers and the benefits of this approach to training, the mission of undergraduate admissions offices and the roles of student workers in these offices will be explained.
American Association of Collegiate Registrars and Admissions Officers (AACRAO). One Dupont Circle NW Suite 520, Washington, DC 20036. Tel: 202-293-9161; Fax: 202-872-8857; e-mail:; Web site:
Publication Type: Journal Articles; Reports - Evaluative
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A